greystore.pk gives offers you 1 day replacement / Checking warranty on Every transaction from us, Weather its in manufacturer’s warranty or not ! This replacement warranty offers you just to make you satisfied at the time of purchasing or just to put our customer on safe side, Customer can check the product in 1 day which starts from the day of delivery. During this period of warranty if something with the products goes wrong then you can replace your product under below mentioned warranty Terms and Conditions.
(For Fashion Categories)
1) greystore.pk doesn’t offer exchange on the purchase of any merchandise (Men & Women Clothing), whatsoever. Except footwear but with 30% deduction.
2) greystore.pk offers replacement on all the merchandises i.e. Size, Color (Men & Women – Clothing and Footwear).
Terms & Conditions:
Exchange & Replace: greystore.pk is not liable to replace and exchange a merchandise if found used or damaged. If receivable is found use or damage, the cost of re-shipping the item shall be paid by the customer.
It’s the liability of the customer to send the merchandise back in its original packing as was received. Shipping cost to be bear by the customer.
(For Other All Categories)
*1)* Please keep your purchase receipt safe with you which will be issued by greystore.pk. The purchase receipt must be presented together with the warranty when making a claim within 1 day of warranty. If the receipt of purchase is not presented, then no claim would be entertain.
*2)* Please make sure proper packing of product, to ensure that no damage occurs to product during transit, box of the product must be in the same condition as receive, and box must contain the following:
-Complete contents as received
-Detail note regarding the issue
-Invoice / Purchase receipt cop
*3) In the event that the goods requiring repair under warranty, the owner is responsible for the cost of transportation to and from greystore.pk Branch. Whilst in transit the goods are at the owner's risk.
*4) In the event if no identical Product is available for replace, greystore.pk has the right to replace the product with a device of equal capacity, or offer the customer the choice of other products which can be upgraded also & incur an extra cost.
*5) This warranty is limited to defects in workmanship or parts. All defective products will be replaced. This warranty does not extend to accessories. This warranty does not cover LCD and Batteries or any other consumable items.
*6) This warranty does not cover any defect caused by an accident, misuse, abuse, improper installation or operation, lack of reasonable care, loss of parts, tampering or attempted repair by a person not authorized by the distributor.
*7) The warranty will not apply if the factory-applied serial number or seals has been altered or removed from the Product.
*8)* The warranty will not apply if damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, miss-adjustment of customer controls, use on an incorrect voltage, power surges and dips, voltage supply problems, tampering or unauthorized repairs by any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the Product.
*9)* In case if any customer doesn’t want to take the same product which he has ordered or not satisfy with the product purchased then customer can replace the purchased product with any other product mentioned on the website. In this case, customer needs to afford only with the deduction of 20% replacement charges. These charges would be deducted on the invoice amount of same transaction. Hence, this policy will not apply if the products cost more than Rs.20000.